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Call Emeregency Call Centre 000 or 112

Jenny Bourne - Monday, January 12, 2009

What are you feeling as you call '000'or '112'? What will you hear when you make the call? What do you watch for?

Your heart may be racing a little and wishing yourself to feel calm and confident and focused.
The call is answered promptly and the question you are asked is "what service do you need?"
Your reply is ambulance in whichever state you are in.
Next question is "Where are you located?
Your reply "Unit number, house number, street name, suburb, State and any information that makes it easy for the ambulance to find you'
for example 'unit 3, 40 Queen Street, West End, Brisbane Queensland and the building entry is on George St '
Next question is "What is the situation? Who needs help?
Your reply, 'describe the situation with as much detail as possible
for example '"it is an elderly  gentleman who appears to have had a stroke, he has facial drooping, slurred speech, his right arm is weak and he was incontinent of urine". Please tell me how I can help him to be more comfortable.
The emergency service staff may continue to talk to you to assist you and it is recommended to follow their instructions until the ambulance arrives.

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